We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

Hey there, thanks a lot for your review. We understand how crucial it is for your unit to work smoothly, and we'd gladly dig deeper into this. Whenever you have the time, please feel free to just drop us a private message on social media @LGUSSupport, along with your contact details, model, and serial number. ^Anthony

Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with the seals on your LG fridge. I can imagine how frustrating and disappointing it must be for you, especially since you've never had to deal with this problem before. First and foremost, I want to acknowledge that the seals on your fridge are a critical part of its performance, and it's unacceptable that they've rotted. I understand that this is a major concern for you, and I'm committed to helping you resolve this issue as quickly as possible. I want to assure you that we take quality and durability very seriously at LG, and it's clear that we've fallen short of our standards in your case. I'm going to make sure that our team takes a closer look at this issue and explores possible solutions. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha