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Customer reviews for iRobot Roomba 692 Wi-Fi Connected Robot Vacuum for
iRobot Roomba 692 Wi-Fi Connected Robot Vacuum
4.2 out of 5 stars
stars
1,747 ratings986 reviews
  1. 5 stars62% (1,078)
  2. 4 stars19% (327)
  3. 3 stars8% (137)
  4. 2 stars4% (75)
  5. 1 star7% (130)

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Showing 411-420 of 986 reviews
Jul 14, 2019
Jhelmig
1 out of 5 stars
1 out of 5 stars review

Horrible customer service, and failed product.

Disingenuous product offering with horrible customer service. After the roomba was found on our rug for the 6th time, and not in the base, we realized it would quit on our multiple area rugs. Contacted customer support only to find out this vaccum cannot drive over dark patterns in carpet, because it thinks it's the stairs. Not listed anywhere in documentation nor on the box. The solution? Upgrade to the $800 model that they put the "better sensors" in. I'm sorry, sensors that know how to vacuum the floor correctly should be standard if this vacuum is to do its job automatically as that is the only selling point. Automatic empty feature and things like that make perfect sense to me for upgrades. NOT the sensors that make it possible to vacuum over carpet patterns. After I push back and ask for supervisor they offer me the boundary sensors for free. Mind you, these used to be included with this model years ago when irobot was trying to build their reputation. They are clearly less concerned about the customer now. In the end I never recieved my boundary sensors and was left with an automatic vacuum that will not vacuum automatically. Would not even take the vacuum back and give me a refund. This is complete nonsense, and the opposite of a company focused on customer satisfaction.

Review from store.irobot.com
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Mar 27, 2021
DJWaz
2 out of 5 stars
2 out of 5 stars review

You Get What You Pay For

The saying, "you get what you pay for," certainly fits with this vacuum. I bought this as my entry level and first robot vacuum. It looks like I should've started at the higher end and paid more money. This vacuum is very loud. It moves end tables, a coffee table and chairs. Yes, only slightly but enough to have to go back and put everything in place. The vacuum gets stuck between chair and table legs. It does a good job picking up cat hair and cleaning most of the floor, but the anxiety it causes isn't worth it.

Review from store.irobot.com
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reply from IRobotPWR

Hello! Thank you for your feedback. It is always our hope that our robots meet all of your expectations. The Roomba 675 offers intelligent design and the ability to navigate your home using Light Touch Bumper Technology. Sensors underneath Roomba and on the bumper allow for light touch navigation, and we want to make sure all sensors are clear of debris for the best performance. If you notice Roomba is not meeting these expectations, please contact support at 1-877-855-8593 for further assistance. Thank you! -Sincerely, iRobot Customer Care

Jan 30, 2020
Carson
5 out of 5 stars
5 out of 5 stars review

Love our Roomba.

We were running it every day for the first month. Couldn't believe how much it picked up. We've cut back the schedule to run Sat, Sun, Tue and Thurs. My wife loves the fact that I'm taking care of this chore. Didn't know vacuuming could be fun until we got our Roomba.

Review from store.irobot.com
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Jun 8, 2020
No. 2
5 out of 5 stars
5 out of 5 stars review

What took me so long to buy my Roomba!

After getting my roomba, I have gotten lamp cords off of the floor. I make sure there are not any of my daughters hair ties are on the floor, shoes with laces are out of the way. Sometimes I put my 4 chairs on the dining room table so the Roomba can get to areas where the chairs block access. I clean the small debris bin after each use and after 3 times, I clean the brush roller, remove any pet hair that has wrapped around the ends of the rollers and front little wheel, and rinse off the filter. I wish I would have bought a roomba a long time ago. It really is an amazing little device.

Review from store.irobot.com
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Nov 11, 2021
Lance Of CA
5 out of 5 stars
5 out of 5 stars review

Top Rated For A Reason

Pre vacuumed with our Sanitaire then did the laminate with Bona and turned Rosy loose. Made carpets feel as if just steam cleaned and picked up three full loads of fur from our cat. Gets under beds and dressers easily where stuff collects. Great software and integration with Alexa. Can even schedule her to clean when your cell phone leaves the house.

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Apr 9, 2021
bpinet
4 out of 5 stars
4 out of 5 stars review

Works good after working out places it gets stuck

Works good, keeps the house looking vacuumed. Love coming home to a cleaner than I left it home. We are open concept which seems to work well with this unit. I do block off several areas where it would get stuck daily. We have a hutch with a bad height at the bottom, it gets stuck there all the time, I now keep a small board across the opening. I also close off the bedroom and bathroom. Bedroom it gets suck on electric cords for sleep number bed and bathroom gets stuck on thick bath rungs. It does bump into things, but will take that over having an unattended camera in my house any day. Once I solved the stuck issues, it completes cleaning most every day, I just need to remember to empty it every night. Would rethinking spending a little more for the self emptying model.

Review from store.irobot.com
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Jan 29, 2020
ROSIE THE ROBOT
5 out of 5 stars
5 out of 5 stars review

LOVE MY "ROSIE"

SO EASY TO OPERATE EVEN MY KITTENS CAN DO IT! LITERALY! I KNEW IT WAS JUST A MATTER OF TIME BEFORE THEY FIGURED IT OUT. THEY THINK SHE IS A PLAYMATE. AT FIRST I THOUGHT ROSIE WASN'T GOING TO COVER ALL THE HOUSE BECAUSE SHE SEEMED TO COVER SOME AREAS MULTIPLE TIMES. HOWEVER, SHE DOES COVER ALL.

Review from store.irobot.com
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Mar 4, 2020
Jb17519
5 out of 5 stars
5 out of 5 stars review

Love, love, love!

I have this prescheduled to run at 1am. I simply close our bedroom door and go to bed, waking up to clean floors. We have 3 dogs, you can't tell the floors are dirty but when I empty the vac, it shows differently. I would but this over and over, it's a game changer and it cuts down on the dust too!

Review from store.irobot.com
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Sep 6, 2020
Roombie
5 out of 5 stars
5 out of 5 stars review

Does what it is supposed to do.

It is not perfect, but no robot can be. There are certain spots it is just not going to reach. There'll be some missed debris. For that, I get out the regular vacuum. I am amazed at how much dirt it picks up every day, This is dirt that we had been grinding into the floor. It was a gift, and I thoughtI would not like it. I love it. The dogs are adjusting

Review from store.irobot.com
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Feb 9, 2020
MarciaC
3 out of 5 stars
3 out of 5 stars review

It's handy

This vacuum robot is very useful as I can do other things rather than vacuuming. It is most effective if you run it everyday, but it does not entirely replace a regular vacuum. That being said, I do need to move chairs, plants, stuff on floor if I want a thorough job. It only covers approx 1000sq ft of rooms and I have to clean the bin 2x. I would never run it when I'm not home, sometimes it gets stuck. It also will leave pet hair/debris when transitioning from a wood floor to a rug. It won't do corners. It doesn't pick up sand very well. I Am looking at the Roomba i7+ for a Lake House setting.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175