Hi Pamela, We know the importance of having a functional dishwasher. Let us help. Here is a link to the user manual; kindly go to pages 48-49 for troubleshooting steps for your dishwasher that is not cleaning well. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151970232) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi Jamie T, We understand how you feel about your dishwasher's detergent dispenser and rust build-up. Let us help you with this. We shared some tips and tricks to prevent rust in your dishwasher. 1. Check if it can be removed with a soft nylon pad. 2. For better results, mix baking soda with water to a paste-like consistency and rub the affected area. 3. Remember to always rub with the grain when cleaning stainless steel to prevent visible marks. (If rust comes off the surface is not corroded and it is not a defect of the product but a stain caused by foreign substances or debris. Run a short empty cycle to rinse out the inside of the tub.) 4. Be careful not to add foreign substances such as salts or small metal objects and clean out the filter from any debris left behind after washing to prevent rust stains from occurring. We'd love to speak with you to provide more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148452163) to help our team pull up your information when you message us. Thank you. -Kimberly

Faosat, we understand that dealing with a dishwasher displaying an error code can be disappointing. We're here to help. Here is a guide to help you troubleshoot the error code displayed on your dishwasher. Please match the error code you see on your dishwasher from the options provided. Kindly click on the embedded word if prompted. Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshoot/TSG10004499/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152141267) to help our team pull up your information. Have a great day. ^Camille