Hi Judy, We understand how frustrating it can be when your dishwasher does not perform as expected. Let us help. While waiting for a Samsung technician to visit, I have shared a Samsung link below that will help with your experience. The link has two scenarios; select the closest one to your experience. Each scenario will have steps to guide you through the entire process. The link includes hyperlinks that can be visited for additional help. Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Should you need more assistance with your dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151599004 to help our team pull up your information. Leo

We understand the disappointment about the dishwasher door and the lower rack, Bob E. Let us help. Below is the user manual link for your model. You may refer to page 18 for the suggested actions for loading the lower rack. https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf For further assistance with the dishwasher door, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1151694594 to help our team pull up your information when you message us. Thank you. -Angelica