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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars
1,644 ratings863 reviews
  1. 5 stars80% (1,318)
  2. 4 stars13% (207)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (55)
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Showing 121-130 of 863 reviews
Dec 1, 2020
Reviewer name: DeeDee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So great, I ordered twice!

I love this product and recommend it to all my friends. I bought and used it for over a year , the sold my house and all furnishings. When I purchased my new home, bought it again!! Easy to install and operates smoothly.

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Jan 5, 2022
Reviewer name: Angel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great price

Besides it taking almost a month to arrive, this adjustable bed is well worth the money. I couldn't be happier with my purchase. My parents want to purchase one as well.

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May 24, 2022
Reviewer name: TR in AZ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product reasonable price

It is AMAZING! The motor that adjusts the positions of the mattress is very smooth and quiet. The massage is a little noisy but it feels wonderful. I have severe back pain and the massage seems to help. No problem putting it together, although it is very heavy. I would recommend 2 people to move it.

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Jul 22, 2021
Reviewer name: Hightech
1 out of 5 stars
1 out of 5 stars review

Bad QA on Legs Screw Threading

I plan on updating this review one day when this problem is fixed to keep it as it's high reputation it should deserve as it has great features for it's price; but only when the QA threading leg issue is fixed. Reason for 1 star is NOT because I got a defect, it happens, it's due to the fact I have read multiple reviews from months and months ago with the same issue. The manufactured date on my frame is just a few months back so it still isn't resolved or checked before packaging. You get 6 legs and 6 holes to put them in. 2 of the holes take any of the 6 legs with no issues, 4 of the holes are not drilled out right or have a wrong sized or coarse threaded nut in them. You can either force them thru, retap them or exchange, I sadly only got 3 forced thru and the 4th one is just pure stripped. If this were a TV stand or something that didn't move I'd keep it, but since this is a bed to be slept on for ~10 years, a moving bed at that; I do not feel safe with the one main middle leg wobbly. I do feel bad for Sams club having to ship out a new one and paying to take back the old as this is clearly a manufactures defect. I contacted the manufacture SouthBay International, who imports it, directly thru email 4 days ago and have yet to get a reply, I guess they just take it as acceptable losses, despite it being such an easy fix/check. I think it has not been fixed yet as quite a few people with this issue retap their holes instead of exchanging it as defective so it's not as well reported; being that hundreds of pounds are on it and it moves, I don't want to take that risk. I would recommend buying it, knowing this risk, as it's price point is unbeatable. Knowing you can exchange without issue (it will take a few weeks to arrive). My 1 star is to hopefully get attention so the defect is fixed and Sams doesn't have to keep paying for the wasted shipping of defects.

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Jun 17, 2020
Reviewer name: Kevin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent power adjustable bed frame

This is a good, solid, adjustable bed frame with a ton of features. It has a wireless remote, iphone app, USB charging ports for your phone, and is very heavy duty. It comes virtually fully assembled. The box is about the size of a queen bed, and very heavy (150lbs). You will need two strong people to move it. Sams club ships via Fedex, and they will drop it at your doorstep. Excellent value for the money. Half the cost of what you would pay at a furniture store. 10 year warranty.

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Aug 1, 2020
Reviewer name: JLFaulk
3 out of 5 stars
3 out of 5 stars review

Long Term Review

We have had this queen adjustable frame for a little over two years now. This frame cured so many of my back issues. The construction is solid and holds up structurally. The only reason I now rate this at three stars is a series of annoying squeaks from odd places on the frame when you roll over or sometimes just move your leg. Outside of that a great price for a descent product.

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Apr 16, 2022
Reviewer name: Mountainmama1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Works well.

Very heavy! Be sure to have 2-3 strong men to set up. Instructions were not very helpful about where to plug power cord into bed. Backup battery power is useless because instructions advise against having batteries installed unless power is out, but outlet is inaccessible once bed is set up. Bed works well and very comfortable.

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Sep 13, 2019
Reviewer name: courtney28
5 out of 5 stars
5 out of 5 stars review

Only regret is not buying sooner!

We bought this a couple weeks ago after months of reviewing and research. This way by far the best price and seemed to have all the features of name-brand competition that was 3x the price. SO happy with this purchase, SUPER easy to put together too! My husband and I had this in place and bed re-assembled in 30 minutes or less. It arrives (and is pretty heavy!) assembled in the box- simply screw in the legs and mattress retainer and flip. Works like a dream and the Zero G is heavenly! I thought the massage feature would be meh, but it is so nice after a long day on my feet and like sitting in a massage chair!

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Jun 5, 2025
Reviewer name: linda
3 out of 5 stars
3 out of 5 stars review

To be continued when undamaged bed arrives

I am waiting for my replacement split king size bed. The boxes arrived severly damaged in shipment process. Unfortunately, one of the beds had damage that went right through the box and through the base material causing a rip straight through. Sam's is great for offering to replace the bed. However, shipping arrangements are deplorable. Watching shipping and I live in Wisconsin, Bed is being sent from Indiana by FedEx. But, it's going to California first!! WHY?? It's one state away. No wonder there are so many complaints about damage. They send the bed cross crountry in just a cheap taped up cardboard box. There is no protection whatsoever to cushion the frame. Box states 2 man lifting but we all know there is only one FedEx person who has to load & unload 97# boxes. I watched the loading up of my return - it was flipped every which way to get it across pavement ad into truckbed.

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May 12, 2021
Reviewer name: Adam
1 out of 5 stars
1 out of 5 stars review

Screw-in legs ...not so much

The first bed frame had legs that went in nicely. The second bed frame not so lucky... I need to retap the frame hole to accept the leg screw. Those two holes are too small for the screw in legs, no of them fit... So I got to go to the hardware store etc....

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