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Customer reviews for Keter Weather-Resistant Adirondack Chair, Various Colors for
Keter Weather-Resistant Adirondack Chair, Various Colors
4.4 out of 5 stars
stars
1,743 ratings809 reviews
  1. 5 stars72% (1,251)
  2. 4 stars12% (211)
  3. 3 stars5% (94)
  4. 2 stars3% (57)
  5. 1 star7% (130)

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Showing 201-210 of 809 reviews
Sep 14, 2020
Kris
1 out of 5 stars review

Poor packaging, arrived damaged

One of the two chairs I purchased arrived damaged. This was of course not noticed until the first chair was assembled. When I looked into an exchange, the color we bought is of course no longer available. Now I have to deal with disassembly and returning both of these chairs. SUPER FRUSTRATING !

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reply from Keter-NA

Hello, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

May 29, 2023
clay282
1 out of 5 stars review

Unless your under 200lbs, they'll crack.

I actually opened a Sam's Club MasterCard to get a discount on these. To be a plastic chair, they are quite expensive. I thought they would be tough since they have such a high weight rating. They are heavy, they do seem to have a higher quality than the typical cheap resin chairs, but they aren't I actually had resin chairs from a big box store that cost 1/2 as much and lasted for 3 years. I reached out to the Keter Company to see they could send replacement parts for the section of the back that cracking at a mounting point for the arm. They refused. At that point I had them over a month and that was beyond the Sam's Club return policy. A policy in which, even though Sam's sells them, they shouldn't be responsible for poor manufacturing. I spent 4 times the cost of basic adirondack resin chairs and now, they are relegated to the small kids to use because the cracking is only getting worse with a 240lb man and a 185lb woman using them.

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Jun 6, 2022
nunnmama
1 out of 5 stars review

BROKEN!

I love the way these chairs look and they were very comfortable…while they lasted. Unfortunately all four of my chairs have broken due to poor design! I'm so disappointed because they were expensive and now they are useless. I sure wish they were a better quality of design that doesn't easily break from just resting your arms on the armrest, but they are now just junk. So disappointed, Sams Club.

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Mar 25, 2021
Justin
1 out of 5 stars review

Arms Break Easily..

Initially these chairs work great. Comfortable, hold their color in the sun, easy to assemble.. However after a couple months of use I'm afraid the plastic becomes brittle in the outdoors; possibly due to rubbing against the metal screws? I have 2 chairs with arms that have broken very easily. Unfortunately--Keter's USA customer service team refuses to assist and is difficult to get in touch with. I wish I had invested in sturdier chairs initially and I would not be dealing with 2 broken chairs.

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May 23, 2021
TB
1 out of 5 stars review

Sorry, but this is all show and no quality.

Bought 4. Easy to put together. Lightweight. The insert used to hold each bolt in place falls out we the weather warms and the plastic expands. Had to tighten bolts daily. Thought I had it figured out. Nope, the plastic arms break off at the joints. I intend on returning these unless the manufacturer provides me a way to fix this issue. As of now, DO NOT BUY! Very excited to buy these and very disappointed in the quality.

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May 26, 2023
Jon
1 out of 5 stars review

Not happy in Cocoa Beach

I bought 4 chairs in 2022. I figured they would outlive them the cheap Adirondack chairs that you see stacked at all the stores. Boy was i wrong… 3 out of 4 chairs have cracks in the seat and one of them has fallen apart and you cant even sit in it. I would say i got 8 months out of them. What is the warranty?

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Jul 21, 2021
doub09
1 out of 5 stars review

WILL NOT HONOR WARRANTY

Purchased 6 chairs, one of the tabs broke which holds the arm up after only a month. Opened a case with Keter, they don't respond to emails. I have to open new cases just to reply to my first case. 6 months later they say they don't have the product anymore and can give a prorated refund. Unacceptable as we need 6 chairs, not 5 and a prorated refund. So much for a 10 year warranty.

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Jan 10, 2021
geo
5 out of 5 stars review

Really Pleased With These Chairs

I recently bought 4 of these and after assembling them yesterday, I couldn't be happier. They look great, they're not too heavy for 1 person to carry, and assembly was a breeze. You need a screwdriver and 5-10 minutes time for each chair. Oh, and they are very comfortable to sit in.

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Aug 31, 2022
Gary
4 out of 5 stars review

Flawed design

Great chairs. EXCEPT! There is a flaw. These are rated up to 350 lbs. No way! I weigh 260 lbs and broke 2 chairs. There's a weak spot where the arm rests connects to the back. I found a fix. Fill the void with hot-melt-glue to make it a solid piece around the bolts. It supports the weak area so it doesn't deform and break.

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Jun 8, 2021
jd
1 out of 5 stars review

Defective Product and poor customer service

The arms becoming detached when you lift the chair to move them. It seems the screws don't hold the arms really well despite proper installation. I have bought 3 of them and 2 of them already came off and third one I am not bothering lifting or moving. ! Also, the chair is bit lighter so it flies out in strong winds. On top of that very very poor customer service when I contacted them to Despite multiple emalis and several calls -- no response or only one response waiting on higher deparment to take action. No resolution for more than 3 months of sending initial emails.

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