Customer reviews for Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator forMember photos
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Samsung 22cu ft Refrigerator
[This review was collected as part of a promotion.] I brought my refrigerator two years ago. Works perfectly, we have had no problems since we installed the unit. Smartthings integration works well, I get notifications on my cell phone if there is a door open.
Freon Leak
2 years old and a freon leak. Not covered under 5 years parts and labor because excluded under sealed system? Makes no sense. Said will cover parts but Labor is big $. Plus now big service fee by its Samsung approved dealer? No urgency with a freon leak? Very disappointed
Hi there, How you feel about this experience is valid. Let's address this right away. We'd love to speak with you directly so we can best assist you with your refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147420102, to help our team pull up your information. Have a great day! ^Chrystel
after 14 months ice maker stopped working
we have had this fridge for 14 months now and the ice maker has stopped working. did the self test, unplugged it, etc. self test passes, but no water is getting into the ice cube tray. the solenoid valve makes a buzzing instead of clicking sound, so it seems it is already defect. submitted for service, hopefully samsung can fix this under warranty
Hello Fernando, Thank you for bringing this to our attention. I'm so sorry for having some problems with your 22 cu. ft. Counter-Depth Side-by-Side Refrigerator in Stainless Steel We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To troubleshoot your concern here are some links that might help you. The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ How to maintain Icemaker https://www.youtube.com/watch?v=EsbHtpc1ak4 Product manual: https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf In case you have any other concerns you may reach us via the following options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number:1144402988 Thank you for choosing Samsung. ^Ross
An Amazing Refrigerator
[This review was collected as part of a promotion.] I absolutely love this refrigerator! It's large and spacious and is perfectly apportioned. One of the coolest features is the mobile app notification if the door is left open. No more wondering if the door was closed tightly enough! I also appreciate the overall integration of Samsung appliances within the SmartThings mobile app. Highly recommended.
Greens and veggies are getting spoiled
The house came with this model when we bought the home, the manufacture date shows June 2021. Just stumbled upon this page and saw so many people have the same issue as ours, the greens and veggies are getting over freezing and getting spoiled, is there a fix for this and can we still contact support to fix this?
Hi Sam96, Thank you so much for notifying us about your experience with your refrigerator. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge. Here is a link to "Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment I also shared this link about "Samsung freezer is too cold": https://www.samsung.com/us/support/troubleshooting/TSG01109866/ You may also refer to this link about "What temperature should I set my Samsung refrigerator to?": https://www.samsung.com/us/support/answer/ANS00080450/ For reference, I shared this video about: My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145102869), which will help our team pull up your information. Have a great day. Melardo
Better and less expensive than previous model
purchased a month ago and have been very happy, replaced a similar model that was 14 years old. Ice maker and water is much quieter than the old model. One less drawer in the fridge and freezer, but more shelf space. Installation was easy and took less than 5 minutes.
Solid product
[This review was collected as part of a promotion.] Recently purchased my house and this fridge was bought new by the seller as a part of the flip they did on the property. Very sleek looking, has a good amount of space and operates well. The only issue we have is some water leaks or condensates at the bottom under the veggie drawer and freezes then will leak out of the bottom when it thaws. Not sure if this is a common/easily fixable issue, but the fridge is under warranty and we are having it addressed free of cost.
It fits my space & that's about it's best feature
It's a fridge that fits in my tight fridge space... and that's about the best I can say for it. The shelves are not adjustable, the freezer space is much smaller than my last fridge of the same dimensions, there is no light on the ice/water maker which is just cheap. Speaking of - the water dispenser nozzle is too far out meaning when you press a glass against the dispenser button, the water dispenses in front of the glass - and I'm talking a pint glass or other full-size glassware, not a sippy cup. This means holding the glass out and pushing the button with your finger, which isn't optimal (or sanitary, or easy for guests who aren't aware of this). My icemaker continues to make ice even when it's turned off - and even after having two service calls and a part replaced which didn't fix this. I do like the fingerprint-resistant finish - it does get prints and smudges but they wipe off with just a towel. And you WILL get prints and smudges since there are no exterior handles and fingers nearly always touch the exterior when grabbing the pocket handle. But on to the con for the exterior/finish - The stainless is SUPER thin and not very durable - I've ended up with a bunch of small dents after less than a year; I can't even figure out how they got there as they are near the top edge, not where anyone would ever touch or brush against. While I like the sleek appearance, the dents detract from the look, and I'm concerned about how poor the exterior will look 5 or 10 years down the road. Add in the function issues, and overall I can't recommend.
Good day, Amber. We know that a fridge is one of the most important appliances at home, and we are here to help you improve its performance. You may use the tips on the links below to organize, save more space in your fridge, and keep your food fresh. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ How to properly stock your Samsung refrigerator, and adjust the shelves and bins: https://www.youtube.com/watch?v=pN8js9mZrXI Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Samsung's ice makers are designed to stop when they're full. If your ice maker won't stop making ice, it means the ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position. Please refer to page 46 of the user manual to check the proper position of the ice maker. https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf If your ice bucket is inserted correctly but the icemaker won't stop producing ice, please call us at 1-800-SAMSUNG. When it comes to your refrigerator's doors, there are a number of ways you can ensure that they are always functioning and looking their very best. Care for your Samsung refrigerator doors: https://www.youtube.com/watch?v=ZaguMbi4pzA If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145588960) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa
Great quality and great deal
[This review was collected as part of a promotion.] This is a great fridge. We replaced a 20 year old unit that was on its last leg. We have been very pleased with it so far (1 month old) no problems at all. Works well with the smart things app. Lots of room for being a counter depth fridge. Only complaint is that it could have more drawers for item separation in the fridge and freezer side. Definitely worth a purchase.
Perfect fit!
[This review was collected as part of a promotion.] We bought this refrigerator for our basement kitchen and it is perfect. Love the counter depth! as well as, it has in door water and ice that has a filter. The cooling system is great! We love the panel on the inside right wall where we can adjust temperature, turn ice on an off, etc... It also connects to the internet via bluetooth and will let us know if the door is blocked open etc...