Good day, Sam Z. Thank you for bringing this to our attention. Items with a lot of moisture can freeze in the refrigerator, particularly when the temperature settings are very low. Please click on the links below to learn how to prevent items in the fridge section from freezing: https://www.youtube.com/watch?v=40o6rKjU9UM https://www.samsung.com/us/support/troubleshooting/TSG01001030/ For more information if the freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/ You may use these links to utilize the appropriate settings and store the food in the refrigerator to avoid the food from freezing: https://www.youtube.com/watch?v=40o6rKjU9UM https://www.samsung.com/us/support/troubleshooting/TSG01001030/ Refer to this link to learn how to set your refrigerator to a recommended temperature: https://www.samsung.com/us/support/answer/ANS00080450/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa

Hello there. I'm sorry to hear this about your ice maker. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. Feel free to shoot us a message to our Social Media team by using one of the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144082956

Hi Moon, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. For broken door and damaged In case of repair or replacement, you can check the warranty coverage of your product here: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx if additional assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number:1144608187 ^^Ross