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Customer reviews for Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator for
Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator
4.1 out of 5 stars
stars250 ratings227 reviews
  1. 5 stars57% (143)
  2. 4 stars21% (52)
  3. 3 stars7% (17)
  4. 2 stars6% (16)
  5. 1 star9% (22)

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Showing 171-180 of 227 reviews
Jul 30, 2023
Manny
2 out of 5 stars review

Refrigerator is nice, but the ice maker is cheap

The refrigerator was included (new) with the purchase of our house. The refrigerator has worked fine, but we have always had issues with the water dispenser and especially ice maker. The ice maker would always get clogged in the small opening and you would get ice all over the floor when you took out the bucket to unclog it. The opening would also freeze up and now, there is a leak in the ice tray, so the water leaks straight down into the bucket. We now have a block of ice in the bucket and the ice maker is useless. We are buying bags of ice for our needs and the refrigerator is only a little over a year old. I hate to give it such a low rating, but we use the ice maker and water dispenser daily with our family. This refrigerator does not fit a family's needs. If we buy another fridge, it won't be a Samsung.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
reply from Customer care

We can only imagine the experience you've been through, Manny. Let's ensure to maximize your refrigerator's performance. I have provided a link below to help us in making sure your ice maker and dispenser are giving you the best results. Kindly watch the video and check the hyperlinks for additional instructions or details to ensure your refrigerator's full potential. Ice maker not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Ice dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Refrigerator leaks: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146100139) to help our team pull up your information when you message us. Have a great day. -Ernest-

Jun 9, 2021
Mark
2 out of 5 stars review

Looks great, however, performance is poor.

long story short, we can't keep any items we don't want frozen in the vegetable drawer. we have had to throw out on a frequent basis, most vegetables due to freezing. we have had a repair person come out to no avail only to tell us to make the temperature of the fridge warmer. it is already at 40 degrees and anything above we will risk spoiled food. in addition, the outside finish is starting to finish, and despite being coated to prevent fingerprints, the coating seems to be ineffective with 3 kids! overall, i would stear clear of this product, as i have read other reviews with the same issues.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
reply from HARR

Hey there! I can definitely imagine how frustrating this must be for you, and would like to help. If you’d like to reach back out to us for further assistance with your refrigerator, just reference ticket number 1143419797, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

Mar 16, 2023
Amber
2 out of 5 stars review

It fits my space & that's about it's best feature

It's a fridge that fits in my tight fridge space... and that's about the best I can say for it. The shelves are not adjustable, the freezer space is much smaller than my last fridge of the same dimensions, there is no light on the ice/water maker which is just cheap. Speaking of - the water dispenser nozzle is too far out meaning when you press a glass against the dispenser button, the water dispenses in front of the glass - and I'm talking a pint glass or other full-size glassware, not a sippy cup. This means holding the glass out and pushing the button with your finger, which isn't optimal (or sanitary, or easy for guests who aren't aware of this). My icemaker continues to make ice even when it's turned off - and even after having two service calls and a part replaced which didn't fix this. I do like the fingerprint-resistant finish - it does get prints and smudges but they wipe off with just a towel. And you WILL get prints and smudges since there are no exterior handles and fingers nearly always touch the exterior when grabbing the pocket handle. But on to the con for the exterior/finish - The stainless is SUPER thin and not very durable - I've ended up with a bunch of small dents after less than a year; I can't even figure out how they got there as they are near the top edge, not where anyone would ever touch or brush against. While I like the sleek appearance, the dents detract from the look, and I'm concerned about how poor the exterior will look 5 or 10 years down the road. Add in the function issues, and overall I can't recommend.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
reply from Samsung Care

Good day, Amber. We know that a fridge is one of the most important appliances at home, and we are here to help you improve its performance. You may use the tips on the links below to organize, save more space in your fridge, and keep your food fresh. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ How to properly stock your Samsung refrigerator, and adjust the shelves and bins: https://www.youtube.com/watch?v=pN8js9mZrXI Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Samsung's ice makers are designed to stop when they're full. If your ice maker won't stop making ice, it means the ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position. Please refer to page 46 of the user manual to check the proper position of the ice maker. https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf If your ice bucket is inserted correctly but the icemaker won't stop producing ice, please call us at 1-800-SAMSUNG. When it comes to your refrigerator's doors, there are a number of ways you can ensure that they are always functioning and looking their very best. Care for your Samsung refrigerator doors: https://www.youtube.com/watch?v=ZaguMbi4pzA If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145588960) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Oct 3, 2020
Krystal
4 out of 5 stars review

Good but water spout is in odd spot

received 2 weeks ago. in general i like it but the water spout is much further out than normal. you hold the glass up to the push button otherwise the water will miss the glass

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Jun 11, 2022
lrsotoppq
4 out of 5 stars review

Counter depth

[This review was collected as part of a promotion.] This counter depth refrigerator was an excellent buy. The only drawback I have is the distance of the water dispenser. Not a good position for skinny glasses.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Nov 12, 2020
Emerald Coast
5 out of 5 stars review

Great Counter Depth Refrigerator

[This review was collected as part of a promotion.] Used for 3 months and it is very quiet running refrigerator. My only con is shelves are not adjustable.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Mar 4, 2022
Hedy E
5 out of 5 stars review

Very nice refrigerator

i needed a counter depth fridge to fit into a small kitchen, and this item looks very nice in the space. i have had it for only a few weeks so it's hard to tell, but i like it so far.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Jun 27, 2023
minnow32
5 out of 5 stars review

Sleek and stylish!

[This review was collected as part of a promotion.] We have had this for 6 months, and it has met all expectations! It is sharp and was a great value!

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Oct 2, 2023
Aga1
5 out of 5 stars review

Powerful cooling

[This review was collected as part of a promotion.] Great fridge. It keeps all of our food cold even when we open the doors often. The ice maker doesn't run as fast as we would like. We love ice.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190
Jun 16, 2023
Anonymous
4 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] We bought this fridge about 1 year and 6 months ago and it has been working just find. The only issue is that the ice maker broke but Samsung was able to get it fixed. I love this product.

Review from Samsung US
Helpful?4XIXN71DZUVK13566522190