Customer reviews for Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator

Customer reviews for Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator for

Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator

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4.1 out of 5 stars

stars250 ratings227 reviews

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Jul 10, 2025

Dan S

2 out of 5 stars review

Water leaks and builds up ice on bottom of freezer

Only less than 2vyears old and its leaking water into the area under the bottom freezer bin. We had to remove the freezer bin, becuasevthe water turns into ice then you can't remove the freezer bin . So now we have the freezer bin removed and must daily beak and remove the ice from the bottom of the freezer. If you let it build up water drips onto kitchen floor. I do not recommend buying this Refrigerator. It's our second Refrigerator to do this .

Review from Samsung US

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reply from SEA Care

Hi Dan S, We recognize your feelings regarding your refrigerator. Allow us to assist you further by giving you the details you need. For assistance with the leaks occurring in your refrigerator, click the link below. Follow the steps and check the embedded words for more details. Leaks under the drawers, under the fridge, or other areas https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149945370) when you message us so our team can retrieve your information. Thank you. -Kimberly

Nov 10, 2020

Jodi

3 out of 5 stars review

Verified Purchase

Love everything about this refrigerator but the ic

Ice maker doesn't hold much ice. Forced to keep bags of ice in freezer. Very disappointing

Helpful?

reply from Supplier Response

Jodi, I definitely understand your concerns, and appreciate the feedback. The ice maker is capable of holding 2 pounds of ice at a time. We thank you for choosing Samsung! ^Lena

Sep 9, 2020

Felisa B

5 out of 5 stars review

Verified Purchase

My new Samsung fridge is great!!

The refrigerator is amazing.. Absolutely LOVE this!!!

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Aug 15, 2021

Maia

5 out of 5 stars review

Verified Purchase

5 *****

WE recommends this Brand.

Helpful?

reply from Samsung

Your personal recommendation says it all, Maia. Thank you for the honor of being part of your home. ^Lena

Apr 21, 2022

Louie

1 out of 5 stars review

FROST-FREE? Absolute LIE !

I have defrosted this"frost-free" refrigerator many times since purchased in June 2017. The fan (which distributes the cold air) makes a loud, grinding noise letting you know that it has ice forming around it & that it's time to defrost it - AGAIN! . Also, it does NOT have a drip tray for the ice & water dispenser & they do not make one for it. There are several water lines below the opening. I have used the best stainless steel cleaners to remove it & have not been successful. I will NEVER buy another Samsung product of any kind.

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Apr 28, 2021

Kay

1 out of 5 stars review

Do your research

Many problems with ice makers and more. Even Facebook has a page with thousands of people with the same problems. Please research

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reply from Supplier Response

Hello Kay, Thank you for reaching out. We appreciate you taking the time to share your feedback about your ice maker. I understand your ice maker is not working and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you. Just click on the issue that you're experiencing in your ice maker. Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your ice maker. I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144222983. -Noraina

Dec 6, 2025

Woody

5 out of 5 stars review

Happy Customer

[This review was collected as part of a promotion.] Very good refrigerator. Looks great at a very good price. I strongly recommend Samsung products

Review from Samsung US

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Dec 19, 2025

Randy

4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Good color and great products. Good Ice making and water

Review from Samsung US

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Jul 27, 2025

Cece

4 out of 5 stars review

Fridge

[This review was collected as part of a promotion.] Freezer doesn’t have a lot of space and for a big family it doesn’t make enough ice to keep up with the flow of ppl. But overall it’s a decent product

Review from Samsung US

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Oct 21, 2021

Kim

5 out of 5 stars review

Verified Purchase

Good counter depth.

Easy to use.

Helpful?

reply from Supplier Response

Hi Kim! We appreciate your feedback, continued support and choosing Samsung! ^Nic