flimsy rails... pins to connect the cross braces.. sams is using a different brand than they have in the past and it is definitley a down grade...get the gladiator unit... thats what sams used to carry.. ive bought atleast 5 of those units and they are great... go together easily and are sturdy... the members mark is a no no.. trust me-- i never rate products but after spending an hour putting this mess together i felt lead to help someone else... Sams -- if you read this---spend the money and go back to gladiator-- im sure it will need to sell for a little more but it is worth the money... your creating some angry customers this -not well thought out - product!!!

I bought 5 of these. 4 of the boxes looked a little roughed up but I brought them home as they were already loaded on my truck by the time I saw them. I bought them online for curb side pick up. They’re way too heavy to take in and out. So I let it be. I get home and unloaded. I have a friend of mine helping unload and put them together. 4 of the 5 shelves were bent. It took forever to put them together and it wasn’t easy as parts were bent and twisted. If they weren’t so heavy and bulky I would’ve taken them back. Once they were put together and functional they’re great. Perfect size to put in my basement to try and organize items. I’ve bought these before and didn’t have the problems I had with this last purchase. Lesson learned… if boxes are roughed up someone from the store can switch them out before going home. I paid too much to struggle putting these together.

I've built three of these shelves now. The first one was flawless, second had some alignment issues and I ended up having to drill the frame a bit to make it fit. Third one... Nothing lines up right, wire racks all fit like crap, seems like QC went out the window.

Great Value. MUCH cheaper than similar shelving units. Very sturdy, very easy to assemble, very solid. We didn’t need to bolt it to the wall. I have two in my garage and they work great. They make my garage look so much more organized and we can finally fit both cars since these do not protrude past the side of the garage door. One dislike I had was that they are GRAY and not SOLID BLACK like I assumed that would be. So, they don’t match my other (cheaper) Sams Club shelves but that’s alright.

Firspiece i took out was damaged/bent. Unable to assemble because of this. I called customer service because I didn't want to have to lug it all the way back to the store being that it's a couple 100 pounds and I'm 45 minutes away. Customer service has done no follow-up with me whatsoever I've had to call back and check in on the status of the replacement part from makers mark which they keep telling me they're not getting any response from them completely dissatisfied with customer service and the fact that I have to lug this heavy thing all the way back to the store and waste over 2 hours of my time. Customer service is useless. There was no damage damage to the box In the area of the damaged product which means that they packed it damaged.

Pick this up in-club if you can, we had it shipped and it wasn't packed very well for its weight. It is HEAVY. We had some chipped edges and bent shelves but nothing worth returning. The build quality is just okay, we had to do some finagling to get the rails in place since the main supports were kind of crooked and the holes for the shelf supports weren't all drilled correctly so we had a couple that just absolutely wouldn't fit. All in all though for the price it will work just fine for our purpose.

This is by far the worst experience I’ve ever had with Sam’s club. Beside the items being received late, it had bends and scratches. It took some fabrication to get some of the pieces together to have them all aligned in order to keep it level at some angles. Reached out to customer service and I wish I didn’t. I wasted 30 min of my time speaking with a non experienced foreign worker that had trouble speaking in English and granting a solution to the situation not even offering a refund or a replacement????. Sam’s club, we are very disappointed for quality and service!!????!!!!

It was easy to assemble, all parts came in as described. As I was finishing I noticed the top shelf did not fit very well and it was because of a broken weld on the side support. I was just about done and didn't want to take the time and effort to take it back. I just put some clamps to hold it together but was disappointed. They should really focus on QA before these large items leave the door.

Great product. Very sturdy, easy to put together, adjustable shelves, and can hold a lot of weight per shelf/unit. It’s a very good buy at $150. The only drawback is the weight of the box. We bought two units online for curbside pickup. We measured the cargo space of our SUV with the seats down and determined the boxes would fit if we moved the passenger seat all the way forward. The Sams Club team loaded them in our car so no lifting for us. When we got home we backed the SUV up to the garage and opened the boxes in the car. We took the pieces out one by one (packaging was great and easy to open and unpack without removing the carts from the SUV. So easy to install and no heavy lifting. We are happy with our purchase and would 100% recommend these shelving units.

It's good. It's not as heavy as I initially thought, so I would probably not suggest this rack if it isn't against a wall. The instruction manual doesn't show the exact same number of slots used for customizing shelf heights, perhaps off by 1 or 2. So just keep that in mind when assembling. Still definitely recommend this for the price I paid. I wanted to keep within a budget and it's only used to store totes in my basement, so this rack made sense for me. If I didn't have a budget or if I was using this to store heavy equipment in my garage I would look for something more heavy duty and sturdy.