Firspiece i took out was damaged/bent. Unable to assemble because of this. I called customer service because I didn't want to have to lug it all the way back to the store being that it's a couple 100 pounds and I'm 45 minutes away. Customer service has done no follow-up with me whatsoever I've had to call back and check in on the status of the replacement part from makers mark which they keep telling me they're not getting any response from them completely dissatisfied with customer service and the fact that I have to lug this heavy thing all the way back to the store and waste over 2 hours of my time. Customer service is useless. There was no damage damage to the box In the area of the damaged product which means that they packed it damaged.

It was somewhat hard to put together because I didn’t have help. Be sure to space the shelves far enough apart to fit boxes on each shelf. The recommended placement didn’t leave enough room for me so I ended up adjusting the shelves . Good value for the price though

Sturdy, nice-looking unit to replace a less sturdy unit from local big hardware store purchased mid-2020. This new Sam’s Club unit is able to hold my home canned tomatoes without any problem. Because the shelves are wire, I cut a large section of the heavy cardboard packaging to line the shelf.

One of the pillars was broken, called Members mark phone number and they’re an absolute nightmare to work with. I have never come across customer service this horrible. I called 5 times and they would just hang up on you without answering any questions and refused to provide their name. There’s 0 accountability, i called Sam’s club and they transferred me back to members mark customer service. Don’t waste you $$ buying members mark products because if it’s not working good luck reaching anyone to resolve your issue. Wish i would have recorded the phone call. Had to take the broken pillar back to Sam’s and the manager was nice enough to get it replaced. Once setup it works as intended, setup took about 30 mins. Top holes did not line up properly so had to use the hammer and a towel

Invest the extra money into this shelving if your on the fence. You won’t be disappointed! I was not sure myself and didn’t want to spend the extra money, but I ended up getting it after i noticed the price difference was not that much more and you get a better quality built shelf. I purchased 5 of them and they are for the most part sound. The wire shelf is ok, but beats the other models that have cheap fiberboard wood shelf’s that don’t hold up at all. My only complaint is not being able to have purchased them at the special purchase price of $99.00. Even at 149.99 is not horrible, but a discount for buying 5 would have been nice. Look it’s up to you to buy, they are customizable meaning you can adjust how much separation each shelve is set at, and what’s even better. Each kit comes with 4 shelves, if you buy two kits you could in essence make them into three separate shelves. It all depends on your requirements. I was able to combine two kits together because the shelves have two holes on each end support beam..so that would leave you with two extra support ends to make an additional set. Granted it won’t have 4 shelves but you will at least have a top and bottom shelve. Again it all depends on your requirements and it happened to work out great for me.

It was easy to assemble, all parts came in as described. As I was finishing I noticed the top shelf did not fit very well and it was because of a broken weld on the side support. I was just about done and didn't want to take the time and effort to take it back. I just put some clamps to hold it together but was disappointed. They should really focus on QA before these large items leave the door.

First one purchased went together smoothly but second one was crooked and off about an inch. Was able to strong arm it to go together but bottom rack is not flush with sides. Appears that the side brace was welded out of alignment which made it hard to assemble.

So SO Easy to assemble. Love it. Bought 2 then 2 more. Gonna buy 2 more. I saved the cardboard from each box and cut out 2 pieces large enough to line 2 of the shelves on each rack. My husband was going to cut some pieces of plywood, but the cardboard is good enough. A few of the pieces were misshapen with manufacture errors, but I could make them securely fastened anyway

I needed to organize my garage, but was having a hard time due to space. I had many items that were bulky and heavy and needed something to fix this ASAP. I came across this rack and I am so glad that I did. The price was great and purchased online and pick up at the store made that much easier. I love it so much I am going to buy a second one. Pros: Easy to set up. Great Price. Sturdy. Cons: N/A I recommend this to anyone.

Product is nice and will would have worked well in my garage, however just like some other reviews there was hidden damage to the metal frame in the box. It was unsafe to use to its maximum weight capacity. Sam’s customer service tried to help get a replacement part but none was available. Received a complete refund. Did not purchase again.