This is our 2nd Lifetime hoop. First hoop lasted so long, I didn't consider buying any other product when wanted to new one. My boys (college bball players now) dunk and hang on this thing all the time. Very pleased with the crank system, raises and lower the hoop with ease. Its all good quality components

I needed a replacement part and Kyle in customer service was exceptional. He went above and beyond to solve my problem, he actually noticed another issue in a photo I sent of my Basketball goal and initiated a replacement for that without me even asking! I already love the product, the excellent customer service was icing on the cake!

Bought about a month ago and we have had so much fun playing. It was a bit of a bear to put up, but luckily had some strong friends to come help. Really glad that I bought crank down instead of quick release. It allows me to put at different heights.

The unit arrived looking OK but during installation I realized one of the parts was bent during shipping. Even though I purchased online through a sporting goods store, I dealt directly with Lifetime Products customer service, and with no hassle or hesitation she put in an order to ship me a replacement part. The representative was knowledgable and helpful at every step. I don't have a finished product yet as I'm awaiting the new part, but I can tell from what I have so far that the quality is very high and the installation instructions are clear.

Easy installation! Very solid hoop.

Directions were clear and I used both booklet and YT video. Impressive curb appeal when all said and done. No complaints so far. You can assemble it mostly by yourself until you need to attach the backboard and lift it up into place. Comes in 1 box. Just level out your concrete plate and the rest will level out when installing - no need to monkey with the nuts. Only concern or curiosity I have is bolt AEO on the base plate has no instructions for final assembly. Not sure the purpose of it. Post does have wobble after shots but this does not affect the game. It’s awesome and a lot of fun.

I needed some parts for my basketball hoop. Randy identified the exact parts I need and quickly sent me the order confirmation. The parts are on the way.

Alex provided tremendous support after our backboard shattered. I thought getting a replacement would be a nightmare. Thank you for getting us back on the court!

Originally bought a different Lifetime basketball product used on Amazon which arrived without instructions, scuffed up, and missing parts! Was a blessing in disguise. Returned that lemon and found a better version on sale at Dick's and saved $500.

I am surprised and so impressed. Unfortunatelly my backboard broke after two month of use. That company sent a new backboard after one week a new one! AND...i am living in germany. AMAZING!