So first I want to say that I was worried about purchasing the product based on some negative reviews that I read. Some people would claim the tub leaked or was full of issues.... But I’m happy to say that was not the case for me. Purchased the tub on sale, which was great. The shipping does take about 3 weeks longer than Sam’s Club estimated but that is only because the tubs are manufactured after the order is placed. The tub is shipped via third party carrier and I received about one days notice before the tub arrived. They were kind enough to take it to the top of my driveway. Once placed and installed, I couldn’t be happier with the product. Set up is simple, using a licensed electrician. No leaks or other defects were found. Already enjoying it for the summer!

First, we planned ahead for this hot tub in our backyard. We designed/engineered and installed the electricity and patio in preparation for the Sam's Club hot tub and pergola. I called the manufacturer a few times to make sure I understood the technical specs. of the tub and conveyed the information to my electrician to ensure proper wiring. We ordered this spa in January and it was delivered in late February 2019. It is the centerpiece of our backyard with a Sam's Club pergola and lighting. I didn't expect to be impressed with the Blue Audio/BT-ready stereo system, but the sound is immersive with deep bass and a balanced midrange. My wife and I enjoy this hot tub morning, noon and night. It gets hot here in New Mexico, so we turn down the hot tub temperature to 95 degrees in the summer and relax. We installed a retractable awning and curtains on the pergola which provides shade from the sun and privacy from neighbors. One can even find 'Spa Radio' music online and stream relaxing and meditative music; that and a cup of coffee or tea makes for a truly enjoyable morning experience. Out of curiosity, I went to a local spa retail store to buy chemicals for the spa and get advice about disinfecting and maintaining the municipal tap water. I was shocked at the prices of retail tubs with fewer features; the average price of inferior hot tubs at that store was $9,000. Bottom line: this spa is a well-made American hot tub with luxury features sold at a deep discount through Sam's Club. Don't believe the grumblings of a disgruntled naysayer posting negative comments about this hot tub or the manufacturer. We love everything about this product and the complementary Sam's Club pergola and LED lights. Listening to music, online radio, new age ambient soundtracks or whatever is on your smart phone is completely awesome. I highly recommend this hot tub - especially at the remarkable sale price - with free shipping.

We bought this Spa when it was on sale for 5899 and glad we bought it at that price and not full price. Looks great, lots of jets and power, great features. The speakers are weak, do not sound great but who doesn't have extra blue tooth speakers around? The worst part is the service, takes forever to get ahold of anyone but when you do they will eventually send out a repair service. We had several issues when we hooked up it up but nothing to keep it from operating. They finally sent a service out and they fixed what they could but the steps still need attention. I have emailed multiple times again and no response, not sure what to do from here on out but rest assure I will handle it.

I have had the spa for over a year now and had a couple of problems after 3 months of owning the spa. I have called to get warranty work done, they had me take pictures, send an email of what the problem was, and it was a bit of a hassle but I did it anyway. I finally had a person call me to schedule repairs after 6 months of calling multiple times and said he didn't know how to fix it and he would be back in a week. Guess what I never saw or heard from him again. Called Strong Spa to see when the guy planned to come back as it had been about 3 or 4 months. I was given a free filter for my troubles lol, and was told they would send someone out. Here we are a year of owning the spa and still no word from anyone after multiple calls again. I have called and left messages before winter hit and never heard anything. Now summer is here and still no word, now my warranty is expired. guess they never had a warranty to begin with. If you are thinking about a spa don't go this route it's not worth it. Not sure what to do at this point. thought about calling my credit card company to see if I can take repercussions on that end. hope this was a fluke but highly doubt it.

We purchased this everlasting spa & it was manufacture defective,it leaked in 3 places the Bluetooth was not functioning right, we had a guy come out to check it out and decided that we need to return it, we waited 2 months for the vendor to pick it up and they never contacted us, my husband decided to rent a truck with a trailer and called 4 guys to help us load it up on the trailer,and took it to our local Sam’s club in order for us to get our money back, I have at least 12 emails from sam’s representatives and they approved the return but was pending on the Vendor to arrange for the pick up, they never called me or email me to arrange for the pick up. Almost 9 thousand dollar was stuck at Sam’s. The manager in Surprise was very helpful and kept apologizing to my husband, we got our money back on the credit card after all the hassle and inconvenience and a lot of stress and headache and lots of phone calls. We are not recommending this Spa .

Had an older hotspings that finally died. Went out looking to replace but the cost was shocking for what they get these days for hot tubs. Found this on sale online for $5999. I couldn't be happier. Excellent quality and great support. Had a wiring issue on my end and the help desk was great in assisting me. All the jets and lights work perfectly. Is big and took 8 guys and a skid loader to get it moved into position. When they say curbside delivery, that's what they mean. Shipping company barely had it out of the road. Wouldn't accept extra to move it closer.

Really love this spa it’s exactly what I expected.

High quality. Very nice. No regrets. Got it on sale for $5999,00

I purchased the spa not to long ago and my wife and I are very happy so far. We've also had friends in it and also loved it as well . So far So good

So glad we held of to buy the best of the best. Love all the jets and lights! Still playing with the Bluetooth system. Seems to shut off periodically but may be because of notifications coming up on the phone. Overall 5 starts for sure.