We purchased this everlasting spa & it was manufacture defective,it leaked in 3 places the Bluetooth was not functioning right, we had a guy come out to check it out and decided that we need to return it, we waited 2 months for the vendor to pick it up and they never contacted us, my husband decided to rent a truck with a trailer and called 4 guys to help us load it up on the trailer,and took it to our local Sam’s club in order for us to get our money back, I have at least 12 emails from sam’s representatives and they approved the return but was pending on the Vendor to arrange for the pick up, they never called me or email me to arrange for the pick up. Almost 9 thousand dollar was stuck at Sam’s. The manager in Surprise was very helpful and kept apologizing to my husband, we got our money back on the credit card after all the hassle and inconvenience and a lot of stress and headache and lots of phone calls. We are not recommending this Spa .

So first I want to say that I was worried about purchasing the product based on some negative reviews that I read. Some people would claim the tub leaked or was full of issues.... But I’m happy to say that was not the case for me. Purchased the tub on sale, which was great. The shipping does take about 3 weeks longer than Sam’s Club estimated but that is only because the tubs are manufactured after the order is placed. The tub is shipped via third party carrier and I received about one days notice before the tub arrived. They were kind enough to take it to the top of my driveway. Once placed and installed, I couldn’t be happier with the product. Set up is simple, using a licensed electrician. No leaks or other defects were found. Already enjoying it for the summer!

Had an older hotspings that finally died. Went out looking to replace but the cost was shocking for what they get these days for hot tubs. Found this on sale online for $5999. I couldn't be happier. Excellent quality and great support. Had a wiring issue on my end and the help desk was great in assisting me. All the jets and lights work perfectly. Is big and took 8 guys and a skid loader to get it moved into position. When they say curbside delivery, that's what they mean. Shipping company barely had it out of the road. Wouldn't accept extra to move it closer.

Horrible purchase, had the Spa for 4 years, First one had to be sent back for leaks, second one has been repaired multiple times, now a new leak and needs 2 new pumps. Warranty over, Everlast Spa's is no help. Customer service say's there is nothing they can do and won't even send the part and I will pay for the labor. Their service rep wants $2450.00 to repair it. I will never buy from this company again, and I suggest you don't either.

First, we planned ahead for this hot tub in our backyard. We designed/engineered and installed the electricity and patio in preparation for the Sam's Club hot tub and pergola. I called the manufacturer a few times to make sure I understood the technical specs. of the tub and conveyed the information to my electrician to ensure proper wiring. We ordered this spa in January and it was delivered in late February 2019. It is the centerpiece of our backyard with a Sam's Club pergola and lighting. I didn't expect to be impressed with the Blue Audio/BT-ready stereo system, but the sound is immersive with deep bass and a balanced midrange. My wife and I enjoy this hot tub morning, noon and night. It gets hot here in New Mexico, so we turn down the hot tub temperature to 95 degrees in the summer and relax. We installed a retractable awning and curtains on the pergola which provides shade from the sun and privacy from neighbors. One can even find 'Spa Radio' music online and stream relaxing and meditative music; that and a cup of coffee or tea makes for a truly enjoyable morning experience. Out of curiosity, I went to a local spa retail store to buy chemicals for the spa and get advice about disinfecting and maintaining the municipal tap water. I was shocked at the prices of retail tubs with fewer features; the average price of inferior hot tubs at that store was $9,000. Bottom line: this spa is a well-made American hot tub with luxury features sold at a deep discount through Sam's Club. Don't believe the grumblings of a disgruntled naysayer posting negative comments about this hot tub or the manufacturer. We love everything about this product and the complementary Sam's Club pergola and LED lights. Listening to music, online radio, new age ambient soundtracks or whatever is on your smart phone is completely awesome. I highly recommend this hot tub - especially at the remarkable sale price - with free shipping.

Purchased in October 2022, and now it's February 2025—I'm furious. I had a great experience with an older model from this same manufacturer over a decade ago. I assumed they'd only improved. Instead, they've cut corners with cheap components and outsourced support. My decade-old spa had only minor issues; this one arrived faulty, flimsy cover, speakers died within months, and a main controller board that I had to pay for and replace myself -- and I'm still having problems! Their warranty process is a total sham, smoke and mirrors. Despite their market dominance, it's all pump and dump. I'm returning it to Sam's Club as soon as I can figure out how. Buyer beware. Note: Sam's is requiring me to upload a photo, so here's when it actually worked.

We bought this Spa when it was on sale for 5899 and glad we bought it at that price and not full price. Looks great, lots of jets and power, great features. The speakers are weak, do not sound great but who doesn't have extra blue tooth speakers around? The worst part is the service, takes forever to get ahold of anyone but when you do they will eventually send out a repair service. We had several issues when we hooked up it up but nothing to keep it from operating. They finally sent a service out and they fixed what they could but the steps still need attention. I have emailed multiple times again and no response, not sure what to do from here on out but rest assure I will handle it.

I have had the spa for over a year now and had a couple of problems after 3 months of owning the spa. I have called to get warranty work done, they had me take pictures, send an email of what the problem was, and it was a bit of a hassle but I did it anyway. I finally had a person call me to schedule repairs after 6 months of calling multiple times and said he didn't know how to fix it and he would be back in a week. Guess what I never saw or heard from him again. Called Strong Spa to see when the guy planned to come back as it had been about 3 or 4 months. I was given a free filter for my troubles lol, and was told they would send someone out. Here we are a year of owning the spa and still no word from anyone after multiple calls again. I have called and left messages before winter hit and never heard anything. Now summer is here and still no word, now my warranty is expired. guess they never had a warranty to begin with. If you are thinking about a spa don't go this route it's not worth it. Not sure what to do at this point. thought about calling my credit card company to see if I can take repercussions on that end. hope this was a fluke but highly doubt it.

Just finished setting up my Everlast Grand Estate Spa. No water in it yet. I wanted to get a spare filter and cannot find it anywhere. 4 7/8" diameter, 12 13/16" length.... very oddball size. Sat on customer service hold 15 minutes and gave up. Going to keep trying to find a filter source for this next week and then tell Everlast Spas to come and get it. So far, I am going to NOT recommend this product to a friend.

Overall I’m very pleased/impressed with the product! It works great and exceeded my expectations. A couple things to note: In regards to the delivery of the tub, I was given a 2 week ish window for when it could be delivered. Like most people who would read this review, I didn’t have 2 weeks of free time laying around waiting for it to be randomly delivered during that timeframe. So, I contacted the shipping company to try and plan for the delivery of it. After continually bugging them and continuing to inquire about when it could be, last shipped location/dates/times etc, I was able to narrow it down to a 3 day window. Although the tub was shipped late, almost by a month, I was happy and less stressed that I had a more specific timeframe as to when it would be delivered. Also, I was going to be installing a concrete patio for it. Therefore I got the tub and it sat in my garage for several months until the concrete slab was ready. I was kind of nervous based on reading others reviews on how to move this thing, however a buddy and I were able to move this thing on our own. I bought 4 small moving/furniture roller dollies (a couple small 2x4’s screwed together on wheels). If you take all the sides off, you have a good grip in lifting the tub up for a few seconds. My buddy would lift for a few seconds while I quickly slid a dollie under it and we did this to all 4 slides. Had absolutely no problems and it was just the two of us moving it, and we’re not crazy built or anything. By no means is this thing light but both him and I switched off and were able to lift this thing a few inches off the ground long enough to toss the dollies under it and it rolled perfectly. My detached garage is about 200 ft from where the tub was going and I would be moving this thing from a concrete slab garage floor over gravel and then back onto concrete. Literally just put a couple large pieces of plywood over the gravel and slowly pushed it up and onto the patio slab with no issues. In the tub itself I wish they would’ve put speakers on all 4 sides, but it’s nice that it has Bluetooth for music. One of the headrests wasn’t seating properly so I contacted customer service and within a week I had a new one sent out to me free of charge. Their customer service is great and is very attentive/receptive to my questions. Overall very pleased with this product and it’s absolutely great for the price. So far I have no complaints and no big issues have come up. I would recommend this product to others!