I bought this sectional after seeing it online, I’ve been looking for a sectional for some time now and this appears to meet my criteria, it looked good. Unfortunately the seating is very uncomfortable, the back is high and has plenty of cushion, but the seating part is completely opposite! Since the backs of the sofa and the seating are not attached.. the seating part lacks any cushion and is not supportive enough, so you tend to sink in the only support is on your legs and causes discomfort due to rigid es of the board supporting the front of the seat. You end up sunk in on the but the back cushions pushes you forward and tent to end up in the featile position sitting down!! Very uncomfortable!! This review doesn’t allow area to comment on the delivery part but I will include my experience. The trucking company making deliveries was an absolute disappointment, drivers were unprofessional, although I had provided them a clear area on my concrete front patio to open up the boxes, they kep on walking on the grass which was completely soaked due to several days of rain they were tracking mud inside and although I layer down towel and runner they still muddied up my carpet and they were not cautious at all, their work boots were soaked and muddied and took no precaution on trying not to make a mess, absolutely ridiculous and unprofessional, I’m sure it was the cheap cost which have them the job but it will cost the store in the long run!

Love it!

very poor quality, they say that the material is durable, I have been almost 3 years and this last year has begun to pelarce everywhere, they are not exposed to water, or sun or chemicals, I take care of them a lot but they do not work, they were 1600 dollars that I paid For something that did not last even 3 years, abbyson said they are out of the warranty that is 1 year ... yes but you say that the material is long lasting ... they sent me with someone local to arrange to pay it out of my pocket.

Ordered in November received in January. I was not given white glove service. Carrier stated the he doesn't put together. Furniture will not stay together, the reclining feature on chase is bent or something one side is lower than the other. the two other recliners you hve to get up to pull out leg rests and they dont lock to stay up, therefor any movement they start coming down. They are very hard to push back to get back feature to work.There are a few places wher the stitching is not tied off correctly and I fear it will eventually come apart.

We have had this couch for about 2 years now and it has not held up. One of the reclining pieces barely stays shut, and the back on the chaise lounge is loose and sags on one side. We do have a household with several dogs, but they are all older and not that rough on it. It is very comfortable, but for the price, I would have wanted more than (just under) 2 years of use before running into these problems. It wipes down easily, which we love, and the storage console and cup holders are nice to have. It is also nice that you can customize the configuration a little bit to get the pieces exactly where you want them.

We purchased this sectional in November of 2022. We finally received it on 1/28/2023. We were told we would receive a $75 Sam's Club gift card if we didn't cancel our order due to the manufacturing delay. I've emailed several times and have yet to hear back on when we'll receive it. They haven't even acknowledged my emails. The delivery was ok, with the exception of the delivery employees who didn't seem to care that they wore their wet and snowy shoes in our house. The sectional arrived with a cracked tray inside the cup holder/storage piece (it seems the screws were screwed too tight, not the fault of the delivery service). I emailed the manufacturer and Sam's Club immediately to find out how this would be resolved and 3.5 weeks have gone by now with no reply. The sectional is very large. Make sure you measure your space to ensure it will fit well.

Love the sofa, recommended to our friends. However, the recliner linkage from the handle is not made to last. I have had to adjust both recliners latching system in the 8 months we owned it. The leather itself is comfortable and durable. We have a dog and two teenagers, and so far there is not a mark on the sofa. Added bonus is that there are multiple configurations to the sectional so it is easy to configure to the room.

Received the sectional and the back piece of the cup holder section is missing, the staples are loose and scratched my daughters arm, and its very uncomfortable. Most of all I am completely dissatisfied with the customer service from Sam's club, after 3 calls I have got nowhere! I want a refund and I keep getting told we need to authorize the refund with vendor... Vendor is always closed and NOONE from sams corp team calls me back with status. Rep refused to give me corp phone number... I will never purchase a big item from Sam's club again!

We bought this couch about 5 months ago. After a couple weeks into owning it, the back support in one of the recliners snapped in half. I contacted the manufacturer about this and my request fell on deaf ears, therefore I had to install a new piece of wood, which now makes it uncomfortable. The chaise back piece makes a loud cracking sound, which sounds like it’s about to break in half as well, so we don’t sit in that for fear of it breaking. Just recently, the steel pull-cable for one of the recliners breaking apart and the handle is now hanging on by a thread, literally. We should’ve saved our money and put it towards a more rigid, higher quality couch.

We purchased this sectional in October 2016. While it was nice looking and comfortable at that time, after only 2 years the "leather" material started peeling off in some areas. At this point, almost all of the sectional has bare areas, especially along the seams on the seats and on the headrests of the recliners. While I understand that some wear with regular use is to be expected, I feel that this level is unacceptable for a nearly $2000 piece of furniture. I've had $300 sectionals from discount stores that held up better than this. Very disappointed in the poor quality!