This was our third Magic Bullet. We have had two previously that stopped working after a few years but we really got a lot of use out of them. We bought one a couple of months ago and after one month of using it, our magic bullet started to smoke and stopped working.

I had ordered a new Magic Bullet base a few months ago and was enjoying the freedom of having two in my kitchen - one for smoothies and one for making dips and spreads, etc. - but noticed a funny smell coming from it. When I contacted customer service to ask what I could do, the agent was friendly, helpful and understanding. He said they were sending me a new base and a new blade, at no charge. Now THAT'S incredible customer service!

I bought a Magic Bullet in November 2020 - it stopped working June 2021. It is hands down the worst personal blender I have had and disappointed that it couldn't last even a year. It is cheap in how it is made and assembled - just save yourself the time and buy a different brand. I will not buy a Magic Bullet or anything from this brand ever again.

Deloris was extremely helpful and patient and informative. I'm hoping to be able to upgrade the bullet to the one that crushes ice with nutrional veggie and fruit extractor...I know my celiac disease will soon be a thought of in the back of my mind and not so sadly in the for front. Thank you so much for this marvel of machinery. With you phone rep in Deloris and policy.. Thanks again, Eileen Garvin

I bought my magic bullet 1 yr ago and got the extended protection plan. hThe vkade broke and motor running slowly. Called customer service, they asked a couple questions and are sending me a new base and blade in 7-10days just had to pay shipping. New base comes with a new protection plan. Very smooth transaction, very happy with the result.

I received it as a Christmas gift..... I loved it until the seal came lose about 2-3 months Later, only to let liquid ooze down into the motor, and of course it stopped working..... You could smell the motor burning. It seems hit and miss as to whether you get a good one or not.

[This review was collected as part of a promotion.] I have been wanting a magic bullet to make smoothies and coffees and was so excited for this. It works as it should but it is just super loud and obnoxious. Other than the noise factor it is pretty nice. I like that it comes with a few cups and lids

Liked the small size for use in my motorhome but don't be fooled! This product does not hold up. I have had 2 of them and both failed. I have used this product only a handful of times and watched videos and read instructions to use properly so I don't burn it out. Just went to grind my coffee and nothing! Again! Twice! Less than a 1/2 hour total time on this product and it doesn't work. A big waist of money!

I bought this product not even 2 weeks ago and it started smoking. So unhappy with my purchase. I will be getting in touch with customer service and getting a refund from the retailer. I'm fortunate it didn't start an actual fire. Never buying this brand again

I bought my majic bullet about 6 months ago, it's not something I use daily. Bought to make smoothies and shakes. Works great with frozen fruits so long as you add milk. The reason I give the bullet 3 stars is because it recently started leaking out the bottom whenever I use it making a mess! The lid is not very easy to take off either.