Hello Lori, thank you for taking the opportunity to review your Samsung Galaxy Tab A. We value your feedback as we remain committed to constant innovation while we strive to improve the functionality and design of our products. We always want our customers to feel like they are having the most ideal experience with our product line. Please visit the Samsung website for easy access to your software update. After ensuring that your tablet is running the most recent version of software, please feel free to reach out to Samsung Support if you would like further assistance. Samsung Support is available to answer your questions, assist you with troubleshooting your devices, and take any additional feedback that you would like to share with us. Thank you for being a valued customer. - Debra