Hi The Donger, Thank you for getting in touch with us. We are saddened to hear that this did not live up to your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Tab A (2019) to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process. Should you need assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144442446 Thank you for choosing Samsung. Have a great day! ^Chrystel