Dear Desi78, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Toaster. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 285272316 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team

Dear Shell24, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Toaster. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 290279233 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team

Dear lonesome, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid 4 Slice Toaster.  We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#262217643 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.   Review Team