We are terribly sorry that the product did not meet your expectations. As with all products at Sam's Club you can return any portion of the package for a full refund. We carefully monitor the quality on all of our products and are confident that these Chicken-Wrapped Rawhide Twists meet or exceed the quality of similar products available anywhere in the United States. We would very much welcome the opportunity to discuss your concerns and better understand the situation. Please feel free to call the number at the back of the bag as would love to do what we can to ensure your satisfaction.