Thank you for sharing your thoughts on the Pantene Ultimate Care Shampoo. We want all of our consumers to notice a positive difference when using Pantene, so we're sorry to read that you're unhappy with your purchase, as this isn't the experience we want you to have. Please send us an email from our website's Contact Us page, or give us a call at (800) 945-7768 so that we can learn more about your experience, and assist you further.