Thank you for taking time to let us know about your experience with the product. We are happy to hear that you enjoy the product and a loyal consumer with our company.

We appreciate you taking the time to share your thoughts on the Pantene Ultimate Care Moisture + Repair + Shine Conditioner. We're sorry to read that you aren't happy with your most recent purchase. It may help to know that frizz is typically caused by hair not being conditioned enough, or not using the correct products for your hair type. For future reference, we recommend using a richer conditioner, a leave in conditioner, and/or a conditioning treatment 2-3 times a week. You may also want to consider using more conditioner on the ends of your hair which don't get enough moisture from the natural oils from your scalp, leaving the conditioner on your hair for up to 5 minutes. Feel free to give us a call at (800) 945-7768, or send us an email from our website's Contact Us page for further assistance.