Thank you for your feedback on Pantene Pro-V Ultimate Care Moisture + Repair + Shine Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. We want you to know we put a lot of effort into research and testing to create features we think you’ll love, but we understand that everyone has different preferences. Thank you for sharing your feedback. We’ll make sure to pass your comments along to our team for future improvements. We truly appreciate your input. Please feel free to give us a call at (800) 945-7768 or email us through our Contact Us page for further assistance.

Thank you for taking time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for your feedback on Pantene Pro-V Ultimate Care Moisture + Repair + Shine Conditioner. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We will share your comments with the rest of our team. As you likely already know, lack of shine is usually caused by dryness and split ends. Dry hair doesn’t reflect light and so it doesn’t shine. We suggest a more hydrating shampoo paired with a richer conditioner and leaving the conditioner on for up to five minutes. We also recommend using more conditioner on the ends of the hair where it is needed most. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page for further assistance.