Thank you for reaching out regarding Pantene Pro-V Ultimate Care Moisture Repair Shine Conditioner. We are sorry to hear you were disappointed with your purchase. Your report is unexpected. Please know we are sharing your comments with the rest of the team. As you likely know, our shampoos and conditioners offer varying levels of moisturization. This product may be more moisturizing than what is needed for your hair type. We recommend using a little less product to see if that gives you the desired results. Another recommendation is if you normally use a shampoo and conditioner, try using just the shampoo and only using the conditioner every other or every third wash. We also recommend occasionally using a clarifying shampoo to remove product buildup and restore hair cleanliness. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page for further assistance.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.