Thanks for sharing this, as it isn’t the quality we expect, Lily. We are disappointed to hear that the product you purchased had a large amount of broken pieces. It is possible the pieces may have broken as a result of rough handling during distribution or transportation. We can assure you that we make every effort to ensure the product leaves our manufacturing facility and arrives at your home in the best condition. So we can best help, please give us a call at 888-645-5266, M-F, 8am-5pm, ET. We hope to hear from you soon!