Good Morning Dan, thank you for reaching out to provide feedback regarding your recent experience while using the Male Guard. We're so sorry to hear that your experience was negative as this is not a typical occurrence of our product. Providing consumers with a high quality product is very important to us and we take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 - we look forward to hearing from you!

Good Morning! We are so sorry that your first experience using our Guards for Men was not up to the quality expectations that we stand by. We encourage you to call us at 888-301-0332 so we may obtain more feedback and suggest other options.

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.