Good Morning! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Hi Diane. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Thank you for your feedback We are sorry to hear of the challenges with the tabs as we have made improvements to the overall fastening system with the new Brief. We'd like to make a few recommendations that may help provide a more secure fit in the future. As you unfold and expand the wing, use your opposite hand to grab in between the two patches towards the center of the product (Note the fasteners will no longer extend off the side panel). Then secure the fit by gently pressings the outside of each fastener and rubbing in a circular motion to secure. By rubbing in a circular motion you are helping engage the hooks on the blue patch with the front of the brief. After engaging the fasteners lightly tug the panel back towards your hip to ensure the fasteners are fully engaged. Additionally, we have the previous brief available on Samsclub.com https://www.samsclub.com/sams/mm-lg-brief-48-count/prod18930034.ip?searchTerm=996555 We hope that helps! Thank you again for your review.