Good Morning . So sorry for this occurrence. This is not something we typically hear so we are interested in obtaining more information. If you still have the product available please call us at 888-301-0332 so that we may obtain lot code information. . Give us a call.

Good Afternoon! So sorry for this recent experience. The Fasteners should be holding tightly, so if you have a moment, we'd like to speak with you in more detail over the phone so we can do our best to help! If you still have any remaining Briefs, please keep them so we can obtain important lot code information and retrieve them for review. Our number is 888-301-0332

Good Morning Maxine, We are sorry to hear about your experience but appreciate your helpful feedback. We will pass it along for review. Don't hesitate to call us at 888-301-0332 with any other feedback or suggestions.

Good Afternoon Nan. We are sorry to hear about your disappointment. The Brief products have the fasteners on either side. The Protective Underwear are the Pull Up type. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning Geraldine. The Brief product has the fasteners on either side. The Protective Underwear is the pull up type. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best product for you.