Thank you for your feedback . We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning Steve . We are sorry to hear about your disappointment. The Brief products have the fasteners on either side. The Protective Underwear are the Pull Up type. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Afternoon Amy. We are sorry to hear about your mom's experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Afternoon! So sorry for this recent experience. The Fasteners should be holding tightly, so if you have a moment, we'd like to speak with you in more detail over the phone so we can do our best to help! If you still have any remaining Briefs, please keep them so we can obtain important lot code information and retrieve them for review. Our number is 888-301-0332