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Customer reviews for Member's Mark Total Protection Unisex Briefs, Choose Size for
Member's Mark Total Protection Unisex Briefs, Choose Size
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4.3 out of 5 stars
stars
1,223 ratings449 reviews
  1. 5 stars70% (853)
  2. 4 stars12% (144)
  3. 3 stars5% (60)
  4. 2 stars4% (46)
  5. 1 star10% (120)

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Showing 71-80 of 449 reviews
Aug 13, 2024
Wen
1 out of 5 stars
1 out of 5 stars review

Extremely poor performance!

I bought this for my mom who’s bedridden and this adult diapers are a terrible quality. They just hold on to a small quantity of urine once and that’s it. They are flimsy and weak. Do not use them overnight please. The urine and fecal matter comes out of the brief easily. They don’t do a good job! I am extremely disappointed with them! Total waste of money.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our Adult Briefs to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Mar 14, 2023
Bethalou
1 out of 5 stars
1 out of 5 stars review

Won’t stay closed

I bought these for my bed bound mother, who is at most 100 lbs soaking wet with a 36 inch waist and the Velcro will barely reach and doesn’t stick very well. Rest of the diaper is great, she even said it was very cushioned. Price was great but they just didn’t work out.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Bethalou. We are sorry to hear about your experience with sizing as we want our Briefs to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 22, 2017
ActiveGal
1 out of 5 stars
1 out of 5 stars review

So Unhappy!

My husband and I care for our special needs son at home. We have been purchasing briefs from Sam's for years. I am so disappointed with this new brief to the point of tears. First, they don't fit well. The mediums, which we have always purchased before, are too small now. My son is very uncomfortable in them. The large briefs swallow him, and even though I folded, tucked, and rolled them it was no use. Everything leaked out. The cut is wrong and neither of them fit him well. Secondly, the side piece design is unnecessarily difficult, especially for people with painful joints in the hands. It takes forever just to unwrap them and I get discouraged at the extra time it adds to my day. Thirdly, they seem to be absorbent, but they leak leaving messes everywhere. Needless to say, my workload has increased. On a happier note, I thank the person who responded to other reviewers to let them know that the old brief was still available. I just ordered 5 packs.Sure hope they stick around for awhile.

Helpful?3MUDBLDUYXXG7874218536
Jun 5, 2023
Irene
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Tabs do not hold

Tabs do not hold.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Irene. We're so sorry to hear about the fasteners not holding. Sometimes rubbing the fasteners in a circular motion will engage the tiny hooks on the fastener into the loops on the front of the brief. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 so that we may obtain more information regarding the brief product. - we look forward to hearing from you!I

Sep 13, 2020
Busylady83
1 out of 5 stars
1 out of 5 stars review

You get what you pay for, absorbency worthless

Members mark has downgraded to cheaper product! The material is thin almost see through! The material is no longer stretchy so that you can have a secure fit. For incontinence it holds very little, if I didn't use extra pad inside it would flood out As it is changing every 2 hours where before it could last at least 4hrs! You get what you pay for! Yes they are at least cheaper but that is not always best. Disappointed in the change

Helpful?3MUDBLDUYXXG7874218536
reply from Supplier Response

Good Afternoon, so sorry for the leakage issues!.. We value your feedback and will pass on your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more Brief information and possible samples to forward to our Quality team for review.

May 4, 2023
Sonia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too Big

Too big and no flexibility to adjust.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Sonia. We are sorry to hear about your experience with sizing as we want our briefs to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist

Apr 27, 2024
Judith
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Members, Mark protector, underwear or elderly

Not very well-made it falls apart too easy.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Judith! Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 . We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Jul 16, 2023
Mike
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy

Do not fit properly and leak

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Hi Mike. Feedback from loyal fans like you is much appreciated, and we will share this with our team for their review. We always want you to feel comfortable and protected in our products, so we're disappointed to hear you had this recent leakage experience. We would like to speak with you to learn more and see how we can help. When you have time, please contact us at 888-301-0332

Apr 5, 2023
Jenni
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Good padding but tabs were challenging to apply.

Adhesive tabs were difficult to use.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. The Brief products have the fasteners on either side. The Protective Underwear are the Pull Up type. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 1, 2023
Gloria
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not like

Difficult to put on. Pull tabs, hard to pull and place on. Can’t adjust if needed.

Helpful?3MUDBLDUYXXG7874218536
reply from Consumer Relations

Good Morning Gloria, We are sorry to hear about your experience as you should be getting only the very best quality when using the Member’s Mark Briefs. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining product left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.