Hi Val, we apologize for your experience. Please contact Sam's Club Member Service at 1 (888) 746-7726. You may also visit the Help Center section on samsclub.com to view options for correcting your order.

Hi Lisa. We are sorry to hear about your recent experience and appreciate your feedback. We'd like to learn more details about your experience regarding product quality. Please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday and provide Code MMC48 to the representative. A member of our product team will call you to learn about your experience and see how we can help. We look forward to speaking with you.

Shari, we are sorry to hear about your recent experience and appreciate your feedback. Please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday, and provide Code MMC48 to the representative. A member of our product team will call you to learn about your experience and see how we can help. We look forward to speaking with you.

Hi Aj. Sorry for the inconvenience. One thing that might help is to gently press downward on top of the flat plastic latch tongue on the inside top of the front of the dispenser prior to closing front of dispenser with a full bag. This flat plastic latch tongue is the piece that "clicks" into the back portion of the dispenser to hold the dispenser shut. This quick adjustment will help the tongue click into place when inserting a new full bag. Be careful not to push down too far and break the tongue. Usually just a slight downward press will work. Thanks Aj!