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Customer reviews for Member's Mark Commercial Foaming Antibacterial Hand Soap Refill (33.8 oz., 2 pk.) for
Member's Mark Commercial Foaming Antibacterial Hand Soap Refill (33.8 oz., 2 pk.)
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4.5 out of 5 stars
stars
1,023 ratings306 reviews
  1. 5 stars78% (793)
  2. 4 stars9% (93)
  3. 3 stars3% (35)
  4. 2 stars3% (26)
  5. 1 star7% (76)

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Showing 281-290 of 306 reviews
Jun 10, 2020
Hannah127
1 out of 5 stars review

The smell...I can't take it

I can't get over the smell. How does that not seem to matter to all of the good reviewers, or were the ones I received spoiled? I didn't know soap could spoil but if it does, this is the smell. I cannot stand it.

Helpful?4DOCHLT0OJRR7874216056
reply from Ecolab Customer Support

Hi Hanna127. We are sorry to hear about your recent experience and appreciate your feedback. Please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday, and provide Code MMC48 to the representative. A member of our product team will call you to learn about your experience and see how we can help. We look forward to speaking with you.

Apr 3, 2020
Lee
1 out of 5 stars review

Does not fit, different formulation

Been using this item for years and all of a sudden, they dont fit in the dispensers. plus the smell is different and the feel on your hands is different, what happened and what are we suppose to do with all thee useless refills??

Helpful?4DOCHLT0OJRR7874216056
reply from Supplier Response

Hi Lee. We want to help you out. Can you please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday, and provide code MMC48 to the representative? A member of our product team will call you to learn about your experience and see how we can help.

May 1, 2020
Justin
5 out of 5 stars review

Super suds

Great foaming hand soap. We bought two of the dispensers and 4 packs of the soap for a total of 8 refills. This stuff lasts forever too. The packaging mentions roughly 1300 applications. Price is right too! Thanks Sams Club!

Helpful?4DOCHLT0OJRR7874216056
reply from Ecolab Customer Support

Great hearing from you Justin! Thanks.

Sep 20, 2020
Jan
1 out of 5 stars review

Useless

The soap is good but sometimes hard to put in. We have a number of these in our restaurant but cannot find tefills in the store which makes them useless.

Helpful?4DOCHLT0OJRR7874216056
reply from Supplier Response

Hi Jan. We are sorry to hear about your recent experience and appreciate your feedback. <br />We apologize for the stock issue with this item. We are working hard to keep up with demand.<br />If you'd like assistance locating stock of inventory of this item at your closest Sam's Club, please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday, and provide Code MMC48 to the representative. A member of our Product Team will reach out to you soon and assist you.

Sep 9, 2020
Tami
5 out of 5 stars review

Great Product !

great product! We have a Janitorial service and have used this product many times and will continue to use it. Has a great scent, suds well and a Great Price.

Helpful?4DOCHLT0OJRR7874216056
reply from Supplier Response

Thanks Tami! We appreciate your rating, review and being a loyal customer!

Nov 17, 2019
Adam
1 out of 5 stars review

owner

After 3 days Ive finally got the dispenser to close. Their R&D department must all be chuckling after Sam’s demanded a cheaper price from Ecolab. “Oh sure, we’ll agree” Won’t fit & lousy smell just like everyone else has so stated.

Helpful?4DOCHLT0OJRR7874216056
May 8, 2017
RobG
4 out of 5 stars review

THIS SHOULD BE ON SUBSCRIPTION

This item should be on "subscription". The dispenser is (which makes no sense). Please add this item so it can be shipped on a regular basis to businesses.

Helpful?4DOCHLT0OJRR7874216056
Nov 22, 2019
Todd
1 out of 5 stars review

Bag is too big for holder

Hey Sam's Club, It would be cool if the last 4 bags I received weren't too big for the holder. So that I didn't have to sit there for 15 minutes to pump out the soap into my hand and all over the floor - Thanks for the extra work!

Helpful?4DOCHLT0OJRR7874216056
Oct 6, 2022
Francis
2 out of 5 stars review

Damaged or defective item: Request a replacement

This item arrived damaged. One of the 2 bags had been leaking. The box was soaked through (soaked the box underneath as well, but that item wasn't damaged). One bag is usable.

Helpful?4DOCHLT0OJRR7874216056
reply from Supplier Response

Francis, we apologize for your experience regarding the leaking box. You are covered by Sam&#39;s Club 100% Satisfaction Guarantee. There are a few different ways to process your exchange/refund. Below is a link to the &#34;Returns&#34; section on samsclub.com.<br /> https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds<br /><br />Also you can always call (888) 746-7726 or bring back to the club for a refund or exchange. Thank you for sharing your experience with us.

May 11, 2020
Scout
1 out of 5 stars review

Soap does not fit into dispenser

I purchased the two pack of Ecolab Member's Mark Commercial Foaming antibacterial hand soap to find it does not fit into the dispenser. One without the other is useless. Not sure how Walmart would approve or allow this to be sold.

Helpful?4DOCHLT0OJRR7874216056
reply from Ecolab Customer Support

Scout, we are sorry to hear about your recent experience and appreciate your feedback. Please give us a call at 1 (866) 999-7484 between 8-5 CST Monday through Friday, and provide Code MMC48 to the representative. A member of our product team will call you to learn about your experience and see how we can help. We look forward to speaking with you.