I think that the company that manufactures this has a quality control problem...i bought the two pack and one pouch/bag seemed to be overfilled. I wasn't able to close the dispenser door until i removed about an ounce.

I bought this to replace the Equate one due is out of stock everywhere and i have the empty bottle and i filled there with this one. The foam pumps works work with this perfectly. 20 sec rule to keep your hands healthy of this outbreak

We recently purchased two dispensers and the refills for our office bathrooms in an effort to make soap restocking easier. Well this certainly isn't easier. In order to get the bag to fit, you have to empty almost half the bag for the unit to close. Not only is this a major waste but it is also a mess. If the bag fit easily, I could maybe forgive the smell but given the headache the units caused already, the awful smell of the soap is like a kick in the balls. I called Sam's to report the issue and they didn't seem at all concerned. They sent me to Ecolabs who cared even less and told me there was no way to even report a complaint because it was a Member's Mark brand and then directed me back to Sam's. Sam's again had not concern with the faulty product that bears their brand name and offered a refund. A refund is a nice gesture but not really the issue. I want to keep the product, I just want it to work... I wish we would have read the more recent reviews. We saw the overall star rating and assumed they would be good. What a mistake.

I have been purchasing these for our commercial building for a couple of years now and these have a consistent problem with leaking. The most recent one I have sitting on my desk is leaking from the plastic bag containing the soap. In the past I have had issues with the dispensing mechanism allows all the soap to leak out on the counter over the course of a night. I have had to return these at a rate of about 30% to get my money back at Sam's. The one on my desk has a small crack on the side of the plastic bag after literally removing it from the box from Sam's Club. How can the bag get cracked/split as you have to be able to seriously cram these things into the dispenser and shove the cover closed to get them to fit. I wish ECOLAB would improve the plastic packaging material and fix the leaks! Be careful - foaming hand soap is NOT fun to try and clean up from a countertop area and tile floor in a commercial bathroom and can cause serious injuries as it is really slippery!

We have been buying this product for years and now we have to empty about half the bag to get the soap dispenser to close. This is a waste of time and money. It continues to pop open the dispenser if you do not pump out nearly half of the soap. What is going on with this product? We have the appropriate soap dispensers and I even changed out an existing one to a new dispenser to see if they had changed the casing. No luck. This is no longer an effective product combination.

The refills are a bit difficult to get in, however it is easy to work around. What I've done is to just install as normal and then release enough soap in order to close it. Usually only takes about 5 pumps or so. Also you kind of have to fold the top of the bag over to make sure it clears the latch. Cutting or poking a hole in the bag is just too messy unless you have a way to reseal it properly.

So frustrated! I've been using the Members Mark dispenser with these refills for several years. Bought a box of refills last week and when I tried to install them the dispensers wouldn't close. Took the refills back and got another box. Same problem. Finally ended up pumping out a bunch of the soap just to get the dispensers to close securely. This is not an acceptable solution to the problem!

Bought this about a week ago. I was instantly in love! Everyone in the house loves it! The price for the double pack of antibacterial soap is really good! The soap is light. The pouches are a really good size. The dispenser was a GREAT price! It was an all around love and a great buy!

Super disappointed. We purchased these wall units for our Community Center, we have a lot of people who are mentally challenged so this product cannot be used.. I just read some reviews and see that this has been an ongoing problem for almost a year now and there has been no resolution. Super disappointed in the soap as well, it dries your hands out and smells gross.

If you're looking to replace or install soap dispensers in your restrooms, look elsewhere. I put these in the student bathrooms at our school and, like other reviewers, I have a very difficult time closing the dispenser. The bags just don't fit properly. Wasting soap until the bag is less-full is the only way to get the dispenser to close. Here I thought I was upgrading to a better way of doing things. I feel like I have wasted money.