Thanks for reaching out to Olay and I’m so sorry to hear what happened while using our product. This isn’t the experience we want you to have, and I understand your concerns. We want all of our consumers to feel and see a positive difference in their skin from using our products, so your report is disappointing. I’m glad you let us know, and you can be assured I shared your comments with our P&amp;G Safety Team and with the rest of our Olay Team. <br /> <br />It is important to know that all Olay products are extensively evaluated to be safe when used as directed. However, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. As part of our standard practice, we continually monitor the quality and safety of our products. As such, we take your report very seriously and I have made a case for you about this issue 18143282 appreciate that you took the time to get in touch. <br /> <br />If you haven’t already, we recommend you discontinue use of the product and/or seek medical attention if symptoms worsen or do not resolve. Also, if needed, you can find the ingredient list on the product packaging and on Smartlabel.org. Finally, please save any remaining unused product and packaging for 2 to 3 weeks in case we need more information.

We do apologize that you were not happy with your Olay purchase. This is not the experience that we want you to have with our products. We understand your frustration, and we will be happy to share your comments with the rest of our Olay team. Because your satisfaction means a great deal to us we would like you to collect some more information. If you could please give us a call at (1-800) 285-5170. Our office hours are Monday- Friday 9 am to 6 pm Eastern time.