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Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, we’d like to collect some additional information. Please give us a call at 1-800-285-5170. Our office hours are Monday- Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team.