LG 2018 Magic Remote Control - Model AN MR18BA

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3.2 out of 5 stars

stars145 ratings141 reviews

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Showing 121-130 of 141 reviews

Jun 24, 2018

Chuckster71

3 out of 5 stars review

Difficult to use

[This review was collected as part of a promotion.] This remote is totally alien to the DirectV remote used on the last LG tv. It disconnected the Directv remote and satilite box andis there was no hard manual to clarify its use. It is hard to evaluate an item when you can't program it.

Review from lg.com

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Oct 26, 2020

JR Hernandez

4 out of 5 stars review

LG Remote does not response

I bought an LG 55 inches 4K under and the remote does not response to the commands.

Review from lg.com

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Nov 1, 2020

HopJem

1 out of 5 stars review

Only lasted 7 months

Bought it in March. No longer functional in October.

Review from lg.com

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reply from LGE Social Media

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Apr 4, 2019

Richie

5 out of 5 stars review

Excellent

Had this tv for 4mths now, very impressed with its functions and quality

Review from lg.com/uk

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Sep 5, 2020

asdfasdf

1 out of 5 stars review

Freaking adds

Netflix, and prime adds. buttons not reconfigurable

Review from lg.com/uk

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reply from Customer Service and Responses

Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards

Oct 4, 2020

Anonymous

1 out of 5 stars review

No magic !

Only one month of utilisation and now... nothing works, it's just really frustrating and disapointing

Review from lg.com/ca

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Feb 25, 2019

Debrajo

4 out of 5 stars review

Setup difficult, but once done it's Great..

It took some time to setup, but once done it's great... Love it... I would've have it 5 stars of there had been better instructions...

Review from walmart.com

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Feb 24, 2022

Anonymous

1 out of 5 stars review

Sophisticated but faulty

TV and remote control doesn't communicate properly, so I have to restart my TV frequently. I don't know if this is a common problem.

Review from lg.com

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reply from Social Media

Jose I recommend further troubleshooting, however I need to ask you to move to a different platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, TV model # and we would be happy to troubleshoot the issue, order replacement remote or set up repair if needed. Thanks. ^Jennifer

Jul 18, 2024

Missing our Magic RC

5 out of 5 stars review

Magic Remote Control NEEDED BADLY

We bought our OLED Smart TV 2018. Have nothing but enjoy our TV…only problem is our magic remote control died on us.

Review from lg.com/ca

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reply from LG CareQ

Dear LG customer, Thank you for letting us know about your good experience and it is really heart whelming to hear that you are enjoying to use one of our popular models back in the days. Please do reach out to us about your magic remote control,so we can give you better option for this. We truly appreciate your time.

Oct 30, 2020

Noninstructions

1 out of 5 stars review

Have no paperwork on what the symbols on this Remo

I bought this 3 months ago and don't know what the symbols mean on the remote control as need to find menu to change the parent control

Review from lg.com/uk

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reply from Customer Service and Response

Good Morning, Thank you for your feedback, I would recommend a dialogue with one of our customer service team who can be contacted on 0344 847 5454, they will be happy to guide you through the functions of the remote and activating any parental controls on the TV. Best Regards LG Electronics UK LTD