Hello Denise! Thank you for taking the time to share your feedback regarding the Elvive-Total-Repair-5-Repairing-Conditioner. We are sorry to hear this product does not meet your expectations. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We value your honest review and your comments will be shared with our product development team.

Hi there Bns1355! Thank you for your interest in the ELVIVE Total Repair 5 Repairing Conditioner. We are sorry to hear you are not satisfied with our new formula for this product. We are always looking for ways to improve our products we manufacture and want to know whenever there is a problem. The original formula has been discontinued and is no longer available. We appreciate your comments and will forward them to the persons in our company responsible for this product group. We thank you for giving L'Oreal a try!

Hi there! We are so sorry to hear that this product did not leave you with the results in which you were achieving. We understand how frustrating that can be and appreciate you sharing some personal feedback with us as we will be sharing this with the rest of our team. We hope you continue to try our products in the future!