Thank you for bringing this to our attention. We're very sorry to hear about your experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. As pet lovers and pet owners ourselves, we can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

We're terribly sorry to hear you've been having this poor experience with Purina Tidy Cats Light Weight Multi-Cat Clumping Cat Litter and we appreciate you letting us know. Please kindly call us at 800-835-6369 to share more about your situation. We're available Monday through Saturday from 8 AM – 5 PM CST. Thank you for bringing this to our attention. We look forward to speaking with you soon. - The Tidy Cats Team

We're terribly sorry to hear Purina Tidy Cats Light Weight Multi-Cat Clumping Cat Litter isn't clumping as expected and we'd like to learn more. When you have a moment, please call us at 800-835-6369. We're available 7 days a week from 8 AM – 5 PM CST. Thank you for bringing this to our attention. We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for bringing this to our attention. We're really sorry for the disappointing experience. The health and safety of our consumers and their pets is our number one priority, and we take complaints of this nature very seriously. We'd like to gather additional information to further assist you and learn more about this. Please give us a call at 800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. CST and look forward to speaking with you. – The Tidy Cats Team

Thank you very much for sharing this with us. We're really happy to hear that our Tidy Cats. Works well with your cats and keeps the bad odor away. We really appreciate the support. - The Tidy Cats Team

Thank you for sharing this with us. Your feedback is extremely important to us, and we're sorry for any confusion we've caused with our package design. Package graphics are designed to communicate brand messages and product information with consumers to help them gain a better understanding of our products. We will be sure to share your comments with our brand team. If you have any further questions, we welcome you to contact us by following this link: www.purina.com/contact-us - The Tidy Cats Team