Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please feel free to call us at 1-800-835-6369. Our team is available Monday through Friday, from 8 am to 6 pm CT. We look forward to resolving this issue for you. - The Tidy Cats Team