Thank you for choosing Purina Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control for your cat. We regret to hear that it did not meet her preferences. To better understand your cat's experience and offer further assistance, we kindly invite you to contact us at your convenience via the following link: https://www.purina.com/contact-us. – The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats LightWeight Clumping Cat Litter, Low Dust, 24/7 Odor Control. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help so please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. Thank you and we look forward to speaking with you. – The Tidy Cats Team

Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team