Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats LightWeight Clumping Cat Litter, Low Dust, 24/7 Performance Multi-Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Friday from 8 a.m. to 6 p.m. (CST) and Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you. – The Tidy Cats Team

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Clumping Litter 24/7 Performance, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team