Thank you for sharing this with us. We're sorry to hear your experience with Purina Tidy Cats Clumping Litter 24/7 Performance. The situation you encountered is an unusual occurrence, and certainly not typical of our product. We’d like to gather some additional information to better understand your concern and offer our help. Please call us at 1-800-835-6369. We're available Monday - Friday: 8 am - 6 pm CT and Saturday: 8 am - 5 pm CT, and we look forward to speaking with you soon. - The Tidy Cats Team

Thanks for reaching out, and we apologize for the delayed response. We're very sorry to hear about your experiences with Purina Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing this with us. We're happy to hear that Tidy Cats Lightweight 24/7 Performance Odor Control Clumping Cat Litter was suited to your household. We appreciate your positive feedback and continuous support. - The Tidy Cats Team