Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team