Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team

We're thrilled to see this! Thanks so much for your loyalty and support! - The Tidy Cats Team

Thank you for reaching out. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing this with us and giving our litter a try. We're happy to hear Tidy Cats Clumping Litter 24/7 Performance works well for you. We can assure you that the quality and safety of our products are our top priorities, and we really appreciate your positive feedback and support. - The Tidy Cats Team