Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats LightWeight Clumping Cat Litter, Low Dust, 24/7 Performance Multi-Cat Litter. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for contacting us. We sincerely apologize for your experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter, as this is not the standard we strive to uphold. We'd like to learn more and provide further assistance. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to assisting you. – The Tidy Cats Team

Thank you so much for your wonderful comment as well as your continuous support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us. - The Tidy Cats Team