Thank you for sharing your thoughts about our litter and giving it a try. We're sorry to hear about your unsatisfactory experience with Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This is certainly not something we'd expect. We can assure you that the quality and safety of our consumers and their pets are our top priorities. This is important to us, and we really appreciate your feedback. We want to learn more about your and their experiences and further assist you. Please give us a call at 1-800-835-6369. We're available Monday through Saturday at 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for sharing your feedback about our Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

Thank you for reaching out to us. We're very sorry to hear about your and your cats' experiences with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. Saturday (CST). We look forward to speaking with you. – The Tidy Cats Team