Thank you for taking the time to share this with us. We're so sorry for any inconvenience this may have caused. We really appreciate you sharing your feedback and giving our Tidy Cats LightWeight Clumping Cat Litter, Low Dust, 24/7 Performance Multi Cat Litter a try. Please know that your concerns will be forwarded to the appropriate department within our company for their review. We want to offer our help and gather additional information to learn more about your experience. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

Thank you for contacting us. We do apologize for the experience with Purina Tidy Cats Light Weight, Low Dust, Clumping Cat Litter 24/7 Performance Multi Cat Litter. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for reaching out to us. We're very sorry to hear about your and your cats' experiences with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. Saturday (CST). We look forward to speaking with you. – The Tidy Cats Team