We're very sorry to learn that you had this experience with Purina Tidy Cats Lightweight 24/7 Performance Odor Control Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). Thank you for reaching out to us, and we look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing your feedback and bringing it to our attention. We're so sorry to hear that you received Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control in this condition. This is certainly not something we'd expect. We are at a loss to explain why it happened, as we have not changed the formula. We deeply value your loyalty to our products. As pet lovers, we understand how upsetting and concerning this must be. This is not the kind of experience we want for our consumers or their pets. All of our products, including this litter, are made with pet safety in mind and meet our high-quality standards. We take your feedback seriously and will forward it to the appropriate department within our company for review. We’d want to learn more about your experience and offer additional support. Please give us a call at 1-800-835-6369. We’re available Monday through Saturday from 8 a.m. to 6 p.m. CST, and we look forward to speaking with you. – The Tidy Cats Team

We're so sorry to learn about your experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. The issues you described regarding clumping and messiness are not typical of our product. As quality and safety remain our top priorities. We'd like to learn more and provide assistance. Please call us at 1-800-835-6369, Monday through Saturday, from 8 a.m. to 6 p.m. (CT). We appreciate your feedback and hope to speak with you soon. – The Tidy Cats Team