We're very sorry you had this experience. Please know that we have many quality checks in place to make sure that your brush is in the best possible condition when it leaves the plant. We're sorry if this instance doesn't measure up to our standards. If you started an Oral Care Journey with the Oral-B app, the modes that are not associated with your journey will no longer be accessible on your toothbrush. We can help you restore them. When you get a moment, give us a call at (800) 566-7252.

We'd like to further help you get into our app and explore the features that make brushing easier. When you find a few moments, could you please send us a private message on Facebook: https://www.facebook.com/oralb/?brand_redir=202917493129790 and reference this review? Our Tech team will be able to help you from here!

That doesn’t sound like the long-lasting quality we expect from our toothbrushes, and we’d like to help. Please know your Oral-B rechargeable electric toothbrush comes with a two-year manufacturer’s warranty, and we’d like to learn more about what happened so we can troubleshoot with you. Give us a call at (800) 566-7252.